Healthcare is an extremely emotional business, whether you’re on the providing side or you’re on the receiving end. Kathy Azeez-Narain, Vice President and CDO discusses Hoag’s digital strategy which has transformed and innovated the delivery of both the highest quality care and exceptional patient experiences. How did her experience at AMEX translate to the healthcare world? What are the main focuses of a Chief Digital Officer in healthcare? What are the best tools, processes and methods for building out an intentional health experience?

Key Points:

  • If we want to move into a digital era, what does the technology look like?
  • How did you determine the problems that Hoag could solve for Orange County?
  • One huge problem is that healthcare feels transactional
  • How will AI play into the future of healthcare?